CODZEEY HELP CENTRE
A little guidance.
A smoother start.
Quick answers for setting up your chatbot, keeping your catalogue current and helping customers.
Open the supplied full help centre ↗ (external site; it may require sign-in).
Start here
How do I get started?
Open your chatbot dashboard, add accurate business details and products, configure your reply preferences and connect WhatsApp using your chosen connection method. Test common questions and an example order before sharing your number publicly.
What product details should I add?
Add a clear product name, description, current price, stock information and a useful photo. Make products visible when they are ready for customer questions. Keep this information up to date.
How do I connect WhatsApp?
Open the WhatsApp section of your chatbot dashboard and follow the instructions for the connection method available to your account. Check the connection status and send a test message from another number. Never share access tokens or app secrets in public messages.
Can I change the language and reply style?
Use AI Bot Settings to choose available language and reply-style preferences. Test a few customer messages to check that the tone, length and language fit your business.
Everyday conversations
How are orders collected?
Enable chatbot order taking in your settings and choose the required customer details. Check that a sample conversation collects the correct product, quantity, contact and delivery details.
Can a person take over?
Configure Human Handoff in your chatbot settings so a person can continue important conversations. Test the pause and resume behaviour before going live.
What should I do with a payment receipt?
Review the submitted receipt and confirm the payment independently before approving it. A receipt image alone is not confirmation that you received the money.
Where do I find customer leads?
Check Customer Leads in your dashboard for saved customer interest and contact details. Keep lead status current as you follow up.
When something needs attention
The agent is not replying. What should I check?
Check the bot on/off setting, active hours, connection status, remaining reply allowance and human handoff state. Send one simple test message and note its time and the exact error shown.
A product reply is incorrect. What should I do?
Review the saved product name, description, visibility, price and stock. Correct any outdated information, save it and test with a new message. AI-generated replies should be reviewed for accuracy.
What is included in my package?
Check your selected product and subscription terms for the agreed scope, billing period and reply allowance. Homepage package names do not themselves change account permissions or limits.
What should I share when asking for support?
Share the connection method, test time, affected feature and exact error. Do not share passwords, access tokens, app secrets or full payment credentials.