{"id":17,"date":"2026-10-08T11:53:51","date_gmt":"2026-10-08T11:53:51","guid":{"rendered":"https:\/\/codzeey.com\/?page_id=17"},"modified":"2026-10-08T13:01:26","modified_gmt":"2026-10-08T13:01:26","slug":"help","status":"publish","type":"page","link":"https:\/\/codzeey.com\/?page_id=17","title":{"rendered":"Help Centre"},"content":{"rendered":"
\n

Find answers for products, AI replies, WhatsApp, orders and customer conversations.<\/p>\n

\n
\nGetting started<\/span>How do I set up a new customer account?<\/strong>+<\/span><\/summary>\n

Create your WordPress customer account, open Dashboard, add your business information and products, adjust AI Bot Settings, then choose a WhatsApp connection method.<\/p>\n<\/details>\n

\nGetting started<\/span>How should I test the chatbot?<\/strong>+<\/span><\/summary>\n

Use another phone to send a real customer-style question. Check a visible product, its current price, stock and an order question. Review the reply before sharing the number publicly.<\/p>\n<\/details>\n

\nDashboard overview<\/span>How do I switch the chatbot on?<\/strong>+<\/span><\/summary>\n

Open Dashboard and use the bot on\/off control. Confirm WhatsApp is connected and that your products and business settings are saved.<\/p>\n<\/details>\n

\nProducts<\/span>What product information should I add?<\/strong>+<\/span><\/summary>\n

Add a clear name, category, description, accurate price, stock count and a useful photo. Keep details current so customer replies stay accurate.<\/p>\n<\/details>\n

\nProducts<\/span>Why must a product show Visible before the chatbot can answer?<\/strong>+<\/span><\/summary>\n

Only visible products are included in customer-facing product context. Set the product to Visible when it is ready for customer questions.<\/p>\n<\/details>\n

\nProducts<\/span>Why is the bot giving an old price or product detail?<\/strong>+<\/span><\/summary>\n

Save the latest product details in Dashboard and test with a new message. Product and setting changes start a fresh memory context on the next message.<\/p>\n<\/details>\n

\nCustomer feedback<\/span>How do Customer Feedback photos work?<\/strong>+<\/span><\/summary>\n

Upload review photos in the Feedback tab. Your assistant can use saved review images when a customer asks for feedback.<\/p>\n<\/details>\n

\nAI bot settings<\/span>What does Auto-fill with AI do?<\/strong>+<\/span><\/summary>\n

It helps draft business settings. Review every generated detail before saving, especially contact, payment and policy information.<\/p>\n<\/details>\n

\nAI bot settings<\/span>Which customer languages are supported?<\/strong>+<\/span><\/summary>\n

Choose the languages you want the assistant to use in AI Bot Settings, then test with sample messages in each language.<\/p>\n<\/details>\n

\nAI bot settings<\/span>How do tone, length and emojis work?<\/strong>+<\/span><\/summary>\n

Set these preferences in Reply Style. They guide the assistant's customer-facing responses and can be updated whenever your brand voice changes.<\/p>\n<\/details>\n

\nAI bot settings<\/span>What happens outside business hours?<\/strong>+<\/span><\/summary>\n

Set your active hours and after-hours behavior in AI Bot Settings. Test outside those hours to confirm the response fits your business.<\/p>\n<\/details>\n

\nAI bot settings<\/span>Where do I add bank, payment, contact and policy details?<\/strong>+<\/span><\/summary>\n

Open AI Bot Settings and use the Business and Payments sections. Keep this information complete and accurate.<\/p>\n<\/details>\n

\nWhatsApp<\/span>Should I choose QR or WhatsApp Business API?<\/strong>+<\/span><\/summary>\n

Choose the QR connection for a guided phone pairing, or Business API if you already have a Meta business setup and want the official Cloud API connection.<\/p>\n<\/details>\n

\nWhatsApp<\/span>The QR code is missing or the session is disconnected<\/strong>+<\/span><\/summary>\n

Open WhatsApp in Dashboard, check the connection status and refresh or reconnect the QR session. Keep your phone online during pairing.<\/p>\n<\/details>\n

\nWhatsApp<\/span>How do I find the Phone Number ID and WhatsApp Business Account ID?<\/strong>+<\/span><\/summary>\n

In Meta for Developers, open your app's WhatsApp API setup. Copy the Phone Number ID and WhatsApp Business Account ID exactly into your Dashboard connection form.<\/p>\n<\/details>\n

\nWhatsApp<\/span>How do I create a Permanent Access Token?<\/strong>+<\/span><\/summary>\n

Create a system user with the required WhatsApp permissions in Meta Business settings, assign the app and WhatsApp account, then generate a token. Store it privately and enter it only in your Dashboard.<\/p>\n<\/details>\n

\nWhatsApp<\/span>Where do I find the Meta App Secret?<\/strong>+<\/span><\/summary>\n

In Meta for Developers, open your app settings and locate the App Secret under Basic settings. Treat it as a private credential.<\/p>\n<\/details>\n

\nWhatsApp<\/span>Where do I get the Callback URL and Verify Token?<\/strong>+<\/span><\/summary>\n

The WhatsApp Business API setup screen in your Dashboard generates these values. Copy them into your Meta app webhook configuration.<\/p>\n<\/details>\n

\nWhatsApp<\/span>How do I subscribe the Meta webhook to messages?<\/strong>+<\/span><\/summary>\n

After verifying the callback in Meta for Developers, subscribe the WhatsApp webhook to the messages field. Then send a test message from another number.<\/p>\n<\/details>\n

\nWhatsApp<\/span>Typing appears, but no reply is sent<\/strong>+<\/span><\/summary>\n

Check connection status and the latest delivery error in Dashboard. Send a simple new test message, then share its time and exact error with support.<\/p>\n<\/details>\n

\nOrders & payments<\/span>How does chatbot order taking work?<\/strong>+<\/span><\/summary>\n

Turn on chatbot orders in AI Bot Settings. Choose the customer details required for an order; product and quantity remain mandatory.<\/p>\n<\/details>\n

\nOrders & payments<\/span>Order tracking is enabled, but the bot cannot find an order<\/strong>+<\/span><\/summary>\n

Check that the order exists in the customer's account and that the identifying details match the saved order. Confirm the relevant order setting is enabled.<\/p>\n<\/details>\n

\nOrders & payments<\/span>How does payment-receipt verification work?<\/strong>+<\/span><\/summary>\n

Customers can send a receipt image. Review it in your Dashboard and approve or reject it; do not treat a submitted image as confirmed payment before review.<\/p>\n<\/details>\n

\nCustomer leads<\/span>What are Customer Leads and how do they work?<\/strong>+<\/span><\/summary>\n

Interested contacts can appear in Customer Leads with contact details, product interest and an intent label. Update their status as you follow up.<\/p>\n<\/details>\n

\nLeads & handoff<\/span>How does Human Handoff pause the bot?<\/strong>+<\/span><\/summary>\n

Enable Human Handoff in AI Bot Settings to let a person take over a conversation. Review your handoff settings before going live.<\/p>\n<\/details>\n

\nAd campaign replies<\/span>What are Ad Campaign Replies and how do they work?<\/strong>+<\/span><\/summary>\n

Map an ad's starter question to a focused reply and optional product photo in the Ad Replies tab. Matched campaign replies do not use the AI reply allowance.<\/p>\n<\/details>\n<\/div>\n

\n

Need technical support?<\/h2>\n

Share your account email, connection method, time of the test and the exact error shown. Never send passwords or private tokens.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Find answers for products, AI replies, WhatsApp, orders and customer conversations. Search help topics Getting startedHow do I set up a new customer account?+ Create your WordPress customer account, open Dashboard, add your business information and products, adjust AI Bot Settings, then choose a WhatsApp connection method. Getting startedHow should I test the chatbot?+ Use […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/codzeey.com\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/codzeey.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/codzeey.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/codzeey.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/codzeey.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":1,"href":"https:\/\/codzeey.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":22,"href":"https:\/\/codzeey.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/22"}],"wp:attachment":[{"href":"https:\/\/codzeey.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}